Talaria UK – Returns & Refund Policy

At Talaria UK, we want you to feel confident when purchasing from us. If you are not completely satisfied with your order, this policy explains how returns, refunds, and exchanges are handled.

Please read the information below carefully before initiating a return.

Return Eligibility

You may request a return within 14 days of receiving your order.

To qualify for a return:

• The item must be unused and in original condition

• The item must be returned in its original packaging

• You must provide proof of purchase or order number

• The item must not show signs of damage, installation, or modification

Talaria UK reserves the right to inspect all returned items before issuing a refund.

Non-Returnable Items

The following items cannot be returned:

• Used or ridden electric bikes

• Customized or upgraded bikes

• Installed electrical components or batteries

• Special order items

• Clearance or final sale items

• Gift cards

These items are non-refundable unless they arrive damaged or defective.

Electric Bike Returns

Due to the size and nature of electric bikes:

• Bikes must be unused and unregistered

• The original packaging and protective materials must be included

• A restocking fee of up to 15% may apply

Shipping costs for bike returns are the responsibility of the customer, unless the item was delivered damaged or incorrect.

Damaged or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 48 hours of delivery.

Please include:

• Your order number

• Photos of the item and packaging

• A brief description of the issue

We will arrange a replacement, repair, or refund depending on the situation.

Return Process

To start a return:

1. Contact our support team at

   sales@talariaebikes.com

    

2. Include your order number and reason for return

3. Our team will provide return instructions and a return address

Do not send items back without approval, as they may not be accepted.

Refunds

Once your returned item is received and inspected:

• Approved refunds are issued to the original payment method

• Refunds are typically processed within 5–10 business days

Shipping costs are non-refundable, unless the return is due to an error on our part.

Exchanges

If you wish to exchange an item for a different model or product, please contact our support team. Exchanges are subject to stock availability.

Order Cancellations

Orders can be cancelled within 12 hours of purchase if they have not yet been processed or shipped.

Once an order has been dispatched, it cannot be cancelled and must follow the standard return process.

Contact Us

If you have any questions regarding returns or refunds, please contact us:

📧 Email: sales@talariabikes.uk

Our support team will respond as quickly as possible to assist you.