Privacy Policy
Talaria UK – Privacy Policy
Talaria UK respects your privacy and is committed to protecting your personal information. This Privacy Policy explains:
What personal information we collect
How we use your information
Who we may share it with
How we protect your data
Your rights regarding your personal data
Please read this policy carefully. By using our website, products, or services, you agree to the terms outlined below.
1. Our Role
Talaria UK acts as a data controller, meaning we determine how and why your personal data is collected and processed.
In order to provide our services, we may work with trusted partners, authorised dealers, payment providers, and delivery companies who process data on our behalf.
All third parties are required to comply with applicable UK and EU data protection laws, including the UK GDPR and Data Protection Act 2018.
2. Information We Collect
We collect only the information necessary to provide our products and services.
Account Information
When you create an account, we may collect:
Name
Email address
Username and password
Optional profile information
This information is used to manage your account and provide customer support.
Orders & Purchases
When you place an order, we collect:
Full name
Shipping and billing address
Phone number
Email address
Order details and payment confirmation
This information is used to process your purchase and deliver your order.
Device & Website Usage Data
When you visit our website, we may automatically collect:
IP address
Browser type
Device type and operating system
Website interaction and usage data
This helps us improve website performance, security, and user experience.
Optional Location Data
If you use features that involve navigation or location services, we may collect GPS or location information. This data may be used for:
Navigation features
Theft recovery support
Service diagnostics
Location services can be disabled at any time in your device settings.
Community Content
If you upload content such as photos, videos, comments, or reviews, this content may be visible to other users. You retain control and can request removal of your content.
3. How We Use Your Information
Your information may be used to:
Process and deliver orders
Provide customer service and technical support
Personalise your experience
Improve our website, products, and services
Prevent fraud and maintain security
Send important updates regarding orders or services
Send promotional emails (you may unsubscribe at any time)
Conduct surveys or market research
4. Data Retention
We retain personal data only for as long as necessary to fulfil the purposes described in this policy.
Typical retention periods include:
Account data: Up to 5 years after your last activity unless deleted earlier
Order and transaction records: Retained for legal and accounting purposes
Website analytics data: Stored for limited analytical periods
You may request deletion of your account and personal data at any time.
5. Sharing Your Information
Talaria UK does not sell your personal data.
We may share limited information with trusted partners where necessary to provide our services, including:
Payment processors
Shipping and courier companies
Technical support providers
Website hosting and analytics providers
We only share the minimum information required to perform these services.
6. International Data Transfers
Some of our service providers may operate outside the United Kingdom or European Economic Area (EEA).
When data is transferred internationally, we ensure appropriate safeguards are in place to comply with UK GDPR data protection standards.
7. Data Security
We take reasonable measures to protect your personal information, including:
SSL encryption for secure data transmission
Secure servers and restricted access controls
Regular security monitoring and updates
While we work to protect your data, no online transmission can be guaranteed 100% secure.
8. Your Rights
Under UK and EU data protection laws, you may have the right to:
Access the personal data we hold about you
Request correction of inaccurate information
Request deletion of your personal data
Object to or restrict processing
Withdraw consent for marketing communications
Request a copy of your data (data portability)
To exercise any of these rights, please contact us using the details below.
9. Updates to This Policy
Talaria UK may update this Privacy Policy periodically to reflect changes in legal requirements or our services.
When significant changes occur, we will notify users via our website or email where appropriate.
10. Contact Information
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: sales@talariabikes.uk
Our team will respond to privacy-related enquiries as quickly as possible.
