Talaria UK – Shipping & Warranty Policy

Thank you for choosing Talaria UK. We’re committed to making your experience—from ordering to delivery—smooth, fast, and reliable.

Shipping Policy

Processing & Handling

• Most orders are processed and dispatched within 3–5 working days if placed before 3 PM (UK time).

• Electric bikes may take up to 7–10 working days to dispatch depending on availability and preparation.

• Orders including installed accessories or upgrades may require 1–2 additional days for setup.

• Once your order ships, you will receive a tracking number via email.

Bike Delivery (Freight Shipping)

Due to the size and weight of electric bikes, they are delivered via specialised freight or large-item courier services.

• A delivery appointment may be required, so please provide a valid phone number and email address.

• Delivery is typically kerbside unless additional services are requested.

• If your address cannot be accessed by freight vehicles, we will contact you to arrange an alternative delivery option.

Shipping Coverage

Talaria UK currently ships to:

• United Kingdom (England, Scotland, Wales, Northern Ireland)

• Ireland

• European Union countries

• Selected international destinations upon request

Estimated delivery times:

• UK: 2–5 working days after dispatch

• Europe: 5–10 working days

• International: 7–21 working days depending on location

Please note that delivery times may vary due to customs clearance or local carrier conditions.

Lithium Battery Shipping

Due to hazardous material regulations, lithium batteries can only be shipped to certain regions.

• Batteries are shipped in compliance with UN3480/UN3481 transport regulations.

• Some international destinations may have shipping restrictions.

If you are unsure whether batteries can be shipped to your location, please contact our team before ordering.

Delivery Notes

• We do not ship to PO Boxes for large items.

• A signature may be required upon delivery for high-value orders.

• Shipping addresses cannot be changed once the order has been dispatched.

Warranty Policy

Coverage

All Talaria bikes and components sold by Talaria UK include a limited warranty covering manufacturing defects under normal use.

• 2-Year Limited Warranty on Talaria bikes and components (parts and materials).

• 1-Year Battery Warranty covering manufacturing faults or performance failure under normal use.

If a defect occurs during the warranty period, the item will be repaired or replaced at no cost, subject to inspection.

The warranty period begins from the original purchase date.

Warranty Exclusions

The warranty does not cover:

• Normal wear and tear items such as chains, brake pads, bearings, seals, tyres, and suspension components.

• Damage caused by accidents, crashes, misuse, or neglect.

• Use of non-genuine parts or unauthorised modifications.

• Damage caused by improper charging, storage, or maintenance.

• Cosmetic damage such as paint scratches or chips after delivery.

Important Information

• Warranty claims require proof of purchase from Talaria UK.

• The warranty may be transferable if the original proof of purchase is provided.

• Talaria UK sells bikes for personal ownership and riding, not for rental or commercial hire use.

Need Help?

If you have any questions about shipping, delivery, or warranty support, our team is happy to help.

📧 Email: sales@talariabikes.uk

We aim to respond to all enquiries within 24–48 hours.